Because you were able to connect to the receiver and play music, it isn't a compatibility issue. It may require a Bluetooth re-set for all devices - if you have been connecting via different devices. Please see our Bluetooth Troubleshooting Guide for advice on how to do this.

You will also need to check that all connections are secure. Check a phone or iPod directly in the dock to make sure that it's not the 30pin connection that has a fault.

Please also check additional tips in the troubleshooting guide.

Having followed the troubleshooting, if you're still having the same issue we will need to ask you to send it in for testing. We will be able to determine whether there is a fault and if there is, will issue a replacement immediately. 

Our return address is LAYEN Suite 2, Sandhurst House, 297 Yorktown Road, Sandhurst, Berkshire, GU47 0QA. Please send as a large letter and obtain proof of postage from the post office.

Please make sure that you include all the relevant paperwork with your item. In particular we need a copy of the invoice / order information so that we can locate you on the system – as well as your contact name and number.

Please also include a print out of this email conversation so that we know how to action the return once it has been received back. 

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