If your 30pin receiver pairs with your device but does not play sound through the speakers / dock; then it is likely to be incompatible.  Please check our guide and first try the troubelshooting tips to confirm that it is in fact incompatible, before returning the item to us: Bluetooth Troubleshooting Guide

(If your Bluetooth receiver won't power up please see this article)

Compatibility varies widely across brands and even models of docking stations and speakers, there is unfortunately no one-fits-all Bluetooth solution. 

If you believe your dock is incompatible, we do have another option for you.  So long as your dock has an AUX connection (3.5mm Jack / Audio-in) you can use any of our Aux Bluetooth Receivers.  Please return your receiver back to us for a refund and purchase one of the below,                             

The Bluetooth Receiver Plug:

It’s the best alternative to a 30pin receiver and because it’s connected via the AUX it will work with ANY docking station or stereo overcoming all incompatibility issues.   Because it is incorporated within a plug it also provides a permanent Bluetooth connection, unlike other AUX receivers which need to be re-charged via USB.

The AudioStream:

This is our latest AUX receiver, boasting Bluetooth version 4.0 and AptX.  Unlike the plug it doesn’t connect via the mains, but instead does require charging. However, unlike other rechargeable receivers, the AudioStream can play and charge at the same time.

There are other AUX receivers available – all rechargeable and can therefore be easily transferred between car and home stereos. See here for the rest of our range: http://www.layen-uk.com/BLUETOOTH-ACCESSORIES_c_12.html

Please return the item so that you can be refunded. If you purchased via Amazon please return to them. If you purchased via the website or eBay please return directly to us so that we can refund you. Our return address is LAYEN Suite 2, Sandhurst House, 297 Yorktown Road, Sandhurst, Berkshire, GU47 0QA. For minimal return postage cost, please send as a large letter and obtain proof of postage from the post office.

Please make sure that you include all the relevant paperwork with your item. In particular we need a copy of the invoice / order information so that we can locate you on the system – as well as your contact name and number. Please also include a print out of this email conversation.

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