Sorry to hear you are having issues with your new i-DOCK / i-SYNC / BS-1.

Because you are able to connect to the receiver and play music, it does not sound like a compatibility issue. However, the sound should be crystal clear – as if an iPhone or iPod is docked directly into the docking station.

There shouldn't any inference / hissing / crackling or sound distortion. 

Check that all the connections are secure. Also check the phone / iPod directly in the dock to rule out a fault with the 30pin dock connection.

Next try resetting the Bluetooth on all your devices. 

Please also check our Bluetooth Troubleshooting Guide for further tips to follow: 

Having followed the troubleshooting, if you're still having the same issue we will need to ask you to send it in for testing. We will be able to determine whether there is a fault and if there is, will issue a replacement immediately.  If there is not a fault, we will suggest an alternate solution.

Our return address is LAYEN Suite 2, Sandhurst House, 297 Yorktown Road, Sandhurst, Berkshire, GU47 0QA. For minimal return postage cost, please send as a large letter and obtain proof of postage from the post office.

Please make sure that you include all the relevant paperwork with your item. In particular we need a copy of the invoice / order information so that we can locate you on the system – as well as your contact name and number. Please also include a print out of this email conversation so that we know how to action the return once it has been received back. 

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