Bluetooth Receiver has stopped working

Because you were able to connect to the receiver and play music, it isn't a compatibility issue. It may require a Bluetooth re-set for all devices - if you have been connecting via different devices. Please see our Troubleshooting Guide for advice on how to do this.
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Sound Quality Issues: Hissing / Crackling / Interference / Intermittent

Sorry to hear you are having issues with your new i-DOCK / i-SYNC / BS-1.  Because you are able to connect to the receiver and play music, it does not sound like a compatibility issue. However, the sound should be crystal clear – as if an iPhone or iPod is docked directly into the docking station.

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Bluetooth Receiver won't work in my Car

Finding a 30 pin Bluetooth receiver to work with cars can be tricky; compatibility can be very hit and miss.  Generally speaking if you have a digital radio they won’t work as the car will be looking for a digital, not analogue, signal.
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Bluetooth Receiver won't power up

If your receiver will not power up, please check that power is running through the docking station.  The receiver does not have a built in battery and so relies on the dock as a power source.  If you have a portable docking station and are testing it using batteries, please try again connected the dock to the power instead. If you have a Bose docking station and the receiver will not power up, this suggests that you have purchased the wrong receiver for your dock.
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Bluetooth Receiver not working - Pairs but no Sound

If your 30pin receiver pairs with your device but does not play sound through the speakers / dock; then it is likely to be incompatible.  Please check our guide and first try the troubelshooting tips to confirm that it is in fact incompatible, before returning the item to us: Bluetooth Troubleshooting Guide.
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