LAYEN Blog — Troubleshooting

Posted 3 Apr • Music Sorry to hear you are having issues with your new i-DOCK / i-SYNC / BS-1. Because you are able to connect to the receiver and play music, it does not sound like a compatibility issue. However, the sound should be crystal clear – as if an iPhone or iPod is docked directly into the docking station. There shouldn't be any inference/hissing/crackling or sound distortion. Check that all the connections are secure. Also check the phone / iPod is directly in the dock to rule out a fault with the 30pin dock connection. Next, try resetting...

Finding a 30 pin Bluetooth receiver to work with cars can be tricky; compatibility can be very hit and miss. Generally speaking, if you have a digital radio they won’t work as the car will be looking for a digital, not analogue, signal. There are also often issues with car iPod connect kits, as many are MFI only (Made For iPhone/iPod) – meaning that they will not be compatible with non-MFI products on the market. If the receiver you have purchased is not working with your car stereo or connect kit, it is likely that it’s incompatible because of the...

If your receiver will not power up, please check that power is running through the docking station. The receiver does not have a built-in battery and so relies on the dock as a power source. If you have a portable docking station and are testing it using batteries, please try again connected the dock to the power instead. (If your receiver does power up and pair, but there is no sound - please see this article) If you have a Bose docking station and the receiver will not power up, please make sure that you have bought the correct receiver...

If your 30pin receiver pairs with your device but does not play sound through the speakers/dock; then it is likely to be incompatible. Please check our troubleshooting guides to confirm this: LAYEN i-SYNC Troubleshooting Guide LAYEN i-DOCK Troubleshooting Guide LAYEN BS-1 Troubleshooting Guide If you find that your dock is incompatible and need to return your receiver, please look at our returns procedure. If you believe your dock is incompatible, we do have alternative solutions. We would suggest purchasing one of our AUX receivers.   Which AUX Bluetooth Receiver for my Hifi Dock or Stereo? As mentioned the AUX Bluetooth...

Posted 28th June • Music It is only possible to connect your Bluetooth device (iPhone, Smartphone, Tablet etc) to one receiver at a time. This means that you can only stream music to one docking station or speaker at a time. It is not possible to stream music to two docks at the same time. This is where the likes of SONOS and similar speaker ranges come in. Bluetooth music receivers are simply designed to stream music from one Bluetooth device to one Bluetooth speaker or dock. If you would like to make 2 docks or speakers Bluetooth, you would...